Level II Technician

 

Quantum Services Group

We are always looking for Technicians that will provide remote and onsite support services for our clients. We are seeking personalities who love interacting with clients, working in many different technology environments.

 

Job Responsibilities:

  • Respond to client requests for technical assistance via phone and email
  • Diagnose and resolve workstation/server hardware and software issues
  • Follow standard service desk procedures
  • Identify and escalate situations requiring urgent attention
  • Log and track all interactions into ticketing system
  • Complete projects related to workstation/server configuration as assigned
  • Create documentation for end-users and internal standards
  • Visit client sites on a periodic basis to resolve issues

 

Preferred Personal Qualities:

  • A passion for learning and for providing world-class customer service
  • Enjoys fast pace work environment, and ability to multitask
  • Self-starter who takes initiative, is open minded, and is a team player
  • Positive attitude with good energy
  • Displays integrity and accountability
  • Ability to communicate well both written and orally
  • Ability to manage time effectively and meet deadlines

 

Experience in the following technologies:

  • Solid knowledge of Windows 7, 8 & 10
  • Background in working with workstations in a networked environment
  • Strong troubleshooting and problem resolution skills
  • Experience with at least one remote access tool
  • Understanding and knowledge of common software platforms such as MS Office
  • Experience with Antivirus and Antispyware tools
  • Working knowledge of basic networking principles including routers, firewalls, and switches
  • Experience with Windows Server 2008, 2012, and 2016 is a plus

 

To apply for this position please email us your resume.