Exciting News – Creating tickets and communicating with our tech experts is about to get even easier with the launch of our new ticket system QSGPro on February 14th!
At Quantum Services Group our goal is to provide you with the best customer experience while solving your toughest IT problems. We’ve listened to your feedback and ideas from our team to create a new ticket system that will make getting and tracking support even easier!
QSG PRO LAUNCHES ON FEBRUARY 14, 2018
When emails are down or calling is more convenient you can reach us at 248-247-3000 anytime between 7am – 7pm. We also provide after-hours support with on-call technicians so help is always available.
An exciting new way to connect with our techs! To start a chat go to helpdesk.qsgit.com, in the lower right corner of the window you will see a “Chat Now” button. Click that button and enter your name, click “go” and your chat is submitted – the next available technician will assist you!
A great new feature for QSG PRO is the ability to leave feedback. This helps us make continuous improvements to our service and support. Send us your ideas and discuss with other customers on our feedback page. To access the feedback page from the home screen simply click the feedback button under the main search bar on the QSG PRO homepage.
TICKET RECEIVED NOTIFICATION
After you submit a ticket using one of the options above, you will receive an email automatically from QSGPro. This email will give you a link to view your ticket in QSGPro and add a response.
ADD RESPONSE TO TICKETS
To add a response to a ticket either login to QSGPro directly or click the link from the initial ticket received email (see above). You can add a response in the message window. Once your response has been added the technician will be notified. You will be emailed again when they respond to your ticket.
In QSGPro you can close tickets and our technicians can close tickets. To close a ticket follow the steps above to access your ticket in QSGPro and then click the “close this ticket” button. This will successfully close the ticket. If a technician closes a ticket you will get an email from QSGPro to notify you. Tickets that are closed will display as closed in the ticket details (see screenshot below).