Privacy

Quantum Services Group, LLC. Privacy Policy

 

qsgit.com, LLC. (hereafter referred to as Quantum Services Group, we, us or our) collects, uses, processes and discloses information in different ways. This Privacy Policy is designed to provide guidance to customers, visitors, business partners and our customer’s customers (End Users) about how Quantum Services Group uses this information. In this Privacy Policy, these individuals and entities are referred to collectively as “Users.” This Privacy Policy is part of Quantum Services Group’s contract with its customers. If you are a customer, you must review all of our contracts to fully understand how this Privacy Policy fits with these contracts. Our contracts are set out here here.

 

1. Quantum Services Group’s Privacy Statement
Quantum Services Group does not offer for sale, share or lease any information given to Quantum Services Group by an individual or entity subject to this Privacy Policy, except as provided herein. If you have questions about how Quantum Services Group may use information provided to it, and that question is not covered by this Privacy Policy, please contact us at the address provided in paragraph 14 prior to providing the information to Quantum Services Group.

Quantum Services Group’s services are for individuals over the age of eighteen. Quantum Services Group does not knowingly market to individuals under that age.

 

2. Third Parties May Have Different Privacy Policies from Quantum Services Group
This Privacy Policy only applies to information provided to Quantum Services Group. Quantum Services Group services may, from time-to-time, incorporate products provided by third parties (Third Party Products). However, if a customer has the option of choosing a Third Party Product, or incorporates it into Quantum Services Group’s services on its own, those privacy policies are specifically excluded from this Privacy Policy. It is a customer’s obligation to determine how the privacy policies of Third Party Products not covered by this Privacy Policy affect their information, and that of their End Users.

 

3. Quantum Services Group complies with Safe Harbor Privacy Principles
Quantum Services Group complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce. These frameworks address the collection, use and retention of personal information from European Union member countries and Switzerland. Quantum Services Group adheres to both Safe Harbor Privacy Principles’ respective provisions addressing notice, choice, onward transfer, security, data integrity, access and enforcement. The EU has recognized the US Safe Harbor as providing adequate data protection. The seven applicable Safe Harbor Principles can be found in this Privacy Policy.

Quantum Services Group has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Quantum Services Group, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Quantum Services Group’s Safe Harbor Certification can be found here: https://www.export.gov/safeharbor_eu

 

4. How Quantum Services Group Collects Information
Depending on their use of Quantum Services Group’s services, Quantum Services Group collects information from Users in the following ways:
a. From Quantum Services Group’s web server;
b. Using temporary internet files such as cookies, transparent gifs, and other similar tools (Identification Tools); and
c. Directly from Users.

 

5. Information Quantum Services Group Collects from Web Server Logs
Quantum Services Group’s web servers collect information from visitors to the websites linked to this Privacy Policy. Because each User’s computer and browser configurations are different, Quantum Services Group may collect some, or all, of the following information during a User’s visit:
a. Internet protocol address;
b. The type of browser or computer used;
c. The number of links clicked within Quantum Services Group’s website;
d. The state or country from which our website was accessed;
e. The date and time of visit;
f. The name of internet service provider used to access Quantum Services Group’s website;
g. The web page visited prior to coming to Quantum Services Group’s website; and/or
h. The pages viewed on Quantum Services Group’s website.

 

6. Information Collected by Quantum Services Group Directly from Users
a. Registration Information:
To purchase services from Quantum Services Group, Users must provide detailed information including contact information to Quantum Services Group. Users are required to provide this information to Quantum Services Group in order to purchase Quantum Services Group services. During the purchase process, Users may provide optional information to Quantum Services Group. If that information is provided, it is covered by this Privacy Policy; however, providing it is voluntary. This information is a subset of Identification Tools, and is referred to individually as “Registration Information.”

b. Identification Tools:
Quantum Services Group may use automated Identification Tools like cookies and Google Analytics. Each of these Identification Tools work differently, however, they all collect information related to the website you came to Quantum Services Group from, a User’s operating system, browser type, where Users go on Quantum Services Group’s website, length of time on Quantum Services Group’s website, and where a User goes after visiting Quantum Services Group’s website. In addition, Identification Tools may keep Users logged into Quantum Services Group’s system. From time-to-time, Quantum Services Group may use Identification Tools that will be used to serve advertising and other information to Users after they visit Quantum Services Group’s website. Because the technologies underlying Identification Tools differ, Users may, or may not, be able to choose not to provide information to them.

c. Support Information:
When Users contact Quantum Services Group for support for their services they will be asked to match certain information that is in their Registration Information. This information will be used to identify them personally. In the course of providing support to Users, Quantum Services Group may annotate the Registration Information with information disclosed while providing support (Support Information).

d. FAQ and Forum Information:
Quantum Services Group offers Users the ability to exchange information about its services, and their experiences with these services (Forum Information). Forum Information is publicly accessible and may be indexed by search engines and other tools. Users are not required to disclose information that will identify them personally in order to participate in these tools. All Forum Information may be accessed and used by third parties for purposes known and unknown to Quantum Services Group.

 

7. Security Monitoring
Quantum Services Group takes the security of its network very seriously. To ensure network security, data integrity and privacy, Quantum Services Group uses programs that monitor network traffic and access to its network. These programs collect information regarding User’s use of Quantum Services Group’s services, website and network (Traffic Information).

 

8. How Quantum Services Group Uses Information Covered by this Privacy Policy
a. Generally:
1. Quantum Services Group is required to comply with relevant laws, regulations and judicial orders. Information covered by this Privacy Policy may be disclosed outside Quantum Services Group if Quantum Services Group determines, in its sole discretion, that such a disclosure is necessary or required. Quantum Services Group may also disclose this information if, in its sole discretion, such disclosure is necessary or required to protect its interests or the interests of its customers.
2. Quantum Services Group may disclose information covered by this Privacy Policy in connection with the sale of its business.
3. Quantum Services Group may aggregate information covered by this Privacy Policy and disclose it outside its business. This information will not identify Users individually.
4. Quantum Services Group may use information covered by this Privacy Policy to contact you directly to respond to questions, provide its services to you, manage your account or to inform you of service announcements.
5. Quantum Services Group may use information covered by this Privacy Policy to inform you of new products and services. In informing you of new products and services, Quantum Services Group may include third party products and services. While Quantum Services Group may use information that identifies you individually to market these third party products and services, that information is not disclosed to the third parties. In this use of User information, third parties will only receive aggregate information. However, should a User respond to a marketing announcement, third parties will become aware of the User individually. Users may opt-out of receiving this information by clicking “unsubscribe” in any marketing material, or unsubscribe from your CORE profile. Only the email address from that communication will be removed from marketing lists.

b. Specific Information:
1. Web Server Logs (described in paragraph 5) Information collected from Web Server Logs is not disclosed beyond Quantum Services Group except as set out in paragraph 5 in this Privacy Policy.
2. Registration Information (described in paragraph 6) Quantum Services Group will use Registration Information throughout its business and will pass Registration Information on to third parties for processing and use as necessary to provide Quantum Services Group’s services to Users. Quantum Services Group requires these third parties to limit their use of Registration Information to those uses that facilitate providing Quantum Services Group’s services to Users.
3. Identification Tools (described in paragraph 6) Information collected using Identification Tools, other than Registration Information, may identify Users individually. This information will be used to provide Quantum Services Group’s marketing information to Users. Third parties may use this information in the aggregate; however, they are contractually prohibited from using this information to identify Users individually. Quantum Services Group uses cookies to save User’s preferences and login information, and provide personalized functionality.
4. Support Information (described in paragraph 6) Support Information may identify Users individually. In addition to providing support to Users, Quantum Services Group may disclose Support Information to third party vendors in order to provide the support requested by the User. These third parties may disclose and use Support Information to improve their business processes and for marketing. Unless necessary to provide support to Users, Quantum Services Group will not disclose Support Information containing information that identifies Users individually to these third parties. During a support request, Users may request that Quantum Services Group not disclose Support Information to third parties. This request will prevent Quantum Services Group from providing support to Users.
5. Traffic Information (described in paragraph 7) Traffic Information may identify Users individually. Quantum Services Group will only use Traffic Information to ensure the integrity of its network, and for no other purpose. Traffic Information may be disclosed by Quantum Services Group to comply with its legal obligations and to law enforcement upon when obligated to do so.

 

9. How Quantum Services Group Protects your Information
Quantum Services Group uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. Quantum Services Group uses security measures including and not limited to: firewalls, nonpublic facing systems, complex passwords, anti-virus, and mitigation and detection software. When Quantum Services Group asks Users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (SSL) technology. Electronic communication (for example: email, online chat, or instant messaging) that Users may send Quantum Services Group may not be secure unless Quantum Services Group advises a User in advance that security measures will be in place prior to transmitting the information. Users should not send confidential information such as financial information, social security numbers or passwords to Quantum Services Group through unsecured electronic communication.

 

10. How Users can Access and Correct Information Covered by this Privacy Policy
If a User wishes to access and/or update the information Quantum Services Group has collected, the User must contact Quantum Services Group at support@qsgit.com. If a User would like a list of client systems related to its account, this can also be obtained by contacting our Accounting team. Information covered by this Privacy Policy may be deleted upon a User’s request. However, we reserve the right to retain information necessary to protect our interests. Unless specifically set out herein, information covered by this Privacy Policy will be retained by Quantum Services Group following termination of a User’s Agreement.

 

11. Users May Transfer Information Covered by this Privacy Policy to Third Parties
Users may transfer their accounts to a third party by submitting a request in their control panel. Quantum Services Group will respond with a transfer form. Once the form is received and verified, the account will be transferred. The new owner will be bound by this Privacy Policy and the agreements set out in paragraph 2.

 

12. How and When this Privacy Policy is Modified
Quantum Services Group may modify this Privacy Policy at any time. Users will be notified of any change, other than a typographical change, by a notice on the front page of Quantum Services Group’s website and by a notice in the User’s control panel. Modifications are effective as set out in the notification.

 

13. How Quantum Services Group Assesses its Compliance with the Privacy Policy
Quantum Services Group uses a self-assessment approach to ensure compliance with this Privacy Policy and regularly verifies that the Privacy Policy is accurate, displayed, accessible and within the guidelines of the Safe Harbor Privacy Principles for both the EU and Switzerland.

 

14. Contacting Quantum Services Group about this Privacy Policy
If Users have any questions, comments or feedback regarding this Privacy Policy or the use and disclosure of personal information, please contactQuantum Services Group via email at legal@qsgit.com and Quantum Services Group will respond within a timely manner. If a User is unable to resolve its complaint or dispute internally, Quantum Services Group will work with the Better Business Bureau (BBB) as a third party dispute resolution service.
You may also contact us in writing at:
Quantum Services Group 
1030 Doris Road 
Auburn Hills, MI 48326