Legal

Quantum Services Group, LLC. Acceptable Use Policy

qsgit.com (hereafter referred to as Quantum Services Group, we, us or our) is dedicated to providing its customers (hereafter referred to as Customer, you, or your) with an all-round top quality service, while at the same time satisfying our legal and ethical responsibilities. To this end, we have set out below our Acceptable Use Policy (AUP). Our AUP is incorporated into our Terms of Service (TOS) and any other contracts we have with you by this reference. Terms not defined in this AUP have the meaning given to them in your agreement with us (TOS)

We reserve the right to make changes to this AUP at any time. If we make a change that materially impacts your ability to use the Services, you may terminate the affected Services without penalty. The most recent version of the AUP can be found on our website at https://qsgit.com/legal

Failure to abide by the terms of this AUP shall be grounds for immediate account suspension or termination, in some cases without notice, and forfeiture of all fees paid. Please note that the evolving nature of the Internet prevents us from including in this AUP all possible unacceptable uses of the Services. We reserve the right to determine, in our sole discretion, what activities are unacceptable.

It is your responsibility to ensure that your End Users comply with the terms of this AUP. Your failure to do so constitutes a violation of this AUP.

To report suspected abuses or any violations of these policies, please contact our abuse department at https://qsgit.com/contact

The AUP contains three sections:

1. Provisions for All Customers
2. Provisions for Shared Hosting Customers Only
3. Provisions for Dedicated and VPS Customers Only

A. PROVISIONS FOR ALL CUSTOMERS

1. Illegal Usage

Quantum Services Group servers may be used for lawful purposes only. Transmission, storage, presentation or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. Examples of such violations are provided below. This list is intended as a guide for you and your End Users, and does not represent all possible unlawful uses of the Services.

• obscene speech
• promoting violence or injury
• using defamatory, threatening or abusive language
• gambling, or similar activities such as HYIP (High Yield Investment Programs), Ponzi schemes or pyramid schemes
• online pharmacies
• violations of U.S. export control laws
• violation of intellectual property rights of others
• forging, misrepresenting, omitting or deleting message headers, return mailing information, or internet protocol addresses to conceal or misidentify the origin of a message
• creating or sending Internet viruses, worms or Trojan horses, flood or mail bombs, or engaging in denial of service attacks
• hacking, and/or subverting, or assisting others in subverting, the security or integrity of Quantum Services Group’s services or systems
• acting in any manner that might subject us to unfavorable regulatory action, any liability for any reason, or adversely affect our public image, reputation or goodwill, as determined by us in our sole and exclusive discretion
• soliciting the performance of any illegal activity, even if the activity itself is not performed
• directly facilitating violation of a law or regulation and/or instructing others in prohibited activities

2. Unsolicited Commerce Email & Material – SPAM

The only email marketing activities allowed under this AUP are those compliant with the CAN-SPAM Act. We strongly encourage you to familiarize yourself with this act before engaging in any email marketing activities using our services. Please note that activities permitted under the CAN-SPAM Act can still be violations of this AUP for other reasons, and may result in immediate suspension or termination of your account, without notice, as determined by us in our sole discretion.

Spam is strictly prohibited under this AUP. Violations of our spam policy shall result in a minimum $200 fine and possible termination and/or suspension of your account or Services. We reserve the right to determine, in our sole discretion, what constitutes a violation of this spam policy, but include the following as a guide: unsolicited or unauthorized advertising and promotional materials such as “junk mail,” “instant messaging,” “chain letters,” or “pyramid schemes.” An electronic message is “spam” IF: (1) the recipient’s personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND (2) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent; AND (3) the transmission and reception of the message appears to the recipient to give a disproportionate benefit to the sender.

The sending of Unsolicited Bulk Email (UBE) from another service provider advertising a web site, email address or utilizing any resource hosted on Quantum Services Group’s servers, is also prohibited. All bulk e-mail must be solicited, meaning that the sender has an existing and provable relationship with the e-mail recipient and the recipient has not requested not to receive future mailings from the sender. Documentation of the relationship between the sender and the recipient must be made available to Quantum Services Group upon request. Quantum Services Group accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider. Running Unconfirmed Mailing Lists Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Quantum Services Group customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any Quantum Services Group-hosted domain, or referencing any Quantum Services Group account, is prohibited.

Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is also prohibited. 

3. Security

This AUP also prohibits any actions that compromise our system and/or network security, the security of our customers, and that of the Internet generally. We reserve the right to immediately suspend or terminate your account, without notice, as a result of such actions by you or your End Users. You may also be exposed to criminal and civil liability based on your actions. Examples of such actions include, but are not limited to, unauthorized access, use, probe, or scan of a system security or authentication measure, data or traffic; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

You are aware that the Internet can be an insecure environment, and are responsible for ensuring the security of your data, passwords, username and confidential information.

4. Copyright Infringement

Quantum Services Group is registered with the United States Copyright Office pursuant to the Digital Millennium Copyright Act (DMCA). If you feel that your site has been copied by one of our customers or an End User, in such a way that could violate the DMCA, you must provide us with proper notice of such infringement. The DMCA sets forth very specific guidelines of what your notice must contain. These guidelines are available here: http://www.copyright.gov/title17/92chap5.html#512

Our designated agent for receipt of notices pursuant to the DMCA is:

Quantum Services Group, LLC.
DA: Abuse Division Manager
Attn: Legal Reports
1030 Doris Road, Suite 100
Auburn Hills, MI 48316

5. Violation of Rights Other Than Copyright

You shall not, and your End Users shall not, use our services to violate the intellectual property rights of others, including, but not limited to, copyright, trademark, trade secret and patent rights. You shall not, and your End Users shall not, use our services to violate the recognized rights of others, including, but not limited to, acts that defame, harass, abuse or threaten others.

6. Child Pornography, Child Erotica and Bestiality

Use of the Services to disseminate or display images classified under U.S. law as child pornography, child erotica and/or bestiality is strictly prohibited. We shall immediately terminate the accounts of any customers and/or End Users who are using the Services in this manner, and report them as required by law, without prior notice. Further information about child pornography may be found at http://www.ncmec.org

7. U.S. Export Laws

Use of the services by you and/or your End Users is governed by U.S. export control laws. These laws apply regardless of whether you and/or your End User actually reside in the United States. You may not use our services in violation of these laws, or to conduct business with third parties from sanctioned countries. More information about U.S. export laws may be found at: http://www.export.gov/exportcontrols.html

8. IP Addresses

We own the IP numbers and addresses that may be assigned to you pursuant to your use of the services. These addresses may not be assigned or transferred, and are recycled upon termination of the services. We reserve the right to change these numbers. We are required to comply with the American Registry of Internet Numbers ,”ARIN”, policies and procedures regarding IP addresses. You may not terminate your Services should a change in ARIN policy affect your use of the Services.

9. Customer’s Responsibilities

You are responsible for ensuring that materials disseminated or posted using our services comply with this AUP and relevant laws, including materials that have been posted by third parties. We do not review, edit, censor, or take responsibility for any information customers or End Users may create. Therefore, we cannot accept any responsibility from customers, users of our services through third parties, or third parties, that results from inaccurate, unsuitable, offensive, or illegal content or transactions.

Use of our service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use of the services. Customer agrees that he or she has the knowledge and skills necessary to properly use the Services. It is not our responsibility to provide such knowledge or skills beyond our commitment to support your use of our servers as set forth in the TOS.

10. Actions Upon AUP Violations

Your violation of any of the terms of this AUP may result in immediate suspension or termination of your account, without notice. We are the sole arbiter of what constitutes a violation of this AUP.

Upon learning of an alleged violation, we shall initiate an investigation. During this time, it may be necessary to restrict your access to the Service to prevent further potentially unauthorized activity. If such violation could constitute a criminal offense, we may notify the appropriate law enforcement authorities.

Under no circumstances shall we issue credits for suspension of your Service because of an AUP violation. You agree to hold Quantum Services Group harmless from any claims that a suspension or termination of Services, for this reason, has damaged an End User.

11. Disclosure of Information

We may disclose information, including information that you and your End Users may consider confidential, in order to comply with a court order, subpoena, summons, discovery request, warrant, regulation, or governmental request. We have no obligation to inform customers or End Users that this information has been disclosed and in some cases may be prohibited by law from doing so. We also may disclose such information when it is necessary to protect us or others from harm.

12. Other Abuse

The use, and misuse, of our services changes over time. If we determine that your use of our services negatively impacts our ability to provide services to other customers, may subject us to liability, indicates your unfamiliarity with use of the services, or if you abuse our support staff, we may terminate your account.

13. Contact Information

On occasion, we may need to communicate with you by email about issues related to billing, service changes, additions and modifications to our network. It is your responsibility to provide us with a working, monitored, email address, and to update us on any changes to your account or contact information. We have no responsibility for communications misdirected as a result of your failure to provide us with correct contact information.

B. PROVISIONS FOR SHARED HOSTING CUSTOMERS ONLY

The provisions of this section also apply to all customers with shared hosting accounts:

You agree to restrict your use of the shared hosting services to the direct serving of web content over the HTTP protocol. Misuses include, but are not limited to, scientific/grid/distributed computing, data warehouse/backup storage, and bandwidth sinks. We shall determine, in our sole discretion, what constitutes a misuse of the shared hosting services. If you are unsure of an application’s fitness for the shared hosting services, you should consult with us before using the Services in that manner.

Any customer who uses an unacceptably high level of server resources, including, but not limited to, CPU time, memory usage, and network resources, must either: (a) pay extra for a dedicated server or semi-dedicated server, depending on the resources needed, or (b) reduce their use to an acceptable level. Our Resource Abuse Policy sets out these standards. We shall be the sole arbiter of what is considered a high vs. acceptable server usage level.

Shared hosting accounts cannot be transferred or used by anyone other than a customer. You may not sell, lease or assign the connection or parts of the connection to any party other than those named in our records. Allowing ftp access and hosting websites of End Users is not a violation of this AUP.

Shared web hosting accounts may not be used for distributing software or multimedia products. If you wish to distribute software and/or multimedia files, please contact support@qsgit.com for permission.

Our web hosting accounts shall not be used to distribute and store an unusual amount of multimedia files. Multimedia files are defined as any graphics, audio, and video files. An unusual amount refers to any web site with disk space usage for storing the multimedia files exceeding 70% of its total usage, either in terms of total size or number of files.

We do not allow chat rooms on our shared hosting environments. We also do not allow proxy servers or scripts, torrent trackers or torrent clients to be run from our shared/reseller hosting servers, and will not register or install any third party DLLs/EXEs or software on our shared/reseller hosting servers.

C. PROVISIONS FOR DEDICATED AND VPS CUSTOMERS ONLY

The provisions of this section also apply to all customers with Dedicated and VPS accounts:

You are solely responsible for any breaches of security affecting the servers under your control. If your server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such an event, you shall be responsible for the cost to rectify any damage done to your server and any other requirement affected by the security breach.

You may not engage in activities designed to monitor Internet traffic other than your own. This means, that you may not monitor our Internet traffic, nor the Internet traffic of any other entity.

D. OTHER USES

1. Background Running Programs

We do not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation.

2. IRC

We do not allow IRC server, IRC bots, or IRC shells to be operated on our network.

3. Domain Names

We will take necessary steps to register domain names on your behalf when requested. However, you are responsible for advanced authorization of renewals as well as associated costs. We do not take responsibility for failing to renew domain names. If your domain name was registered by us, you must check and take appropriate actions to renew your domain when it is about to expire. We do not handle renewals unless you send, within 7 days prior to its expiration, a ticket to our helpdesk.

Quantum Services Group (QSGIT) Privacy Policy

Effective Date: 6/1/2024

Last Updated: 10/1/2024

1. Introduction

Quantum Services Group (QSGIT) (“we,” “us,” or “our”) is committed to safeguarding the privacy and confidentiality of personal and business information that we receive in the course of providing managed IT services. This Privacy Policy outlines how we collect, use, disclose, and protect information in compliance with applicable laws and regulations, including the Data Center Authority 2 (DCA2) standards.

By using our services, you consent to the data practices described in this policy. If you have any questions or concerns about our privacy practices, please contact us at support@qsgit.com.

2. Scope of Policy

This Privacy Policy applies to all personal and business information collected and processed by QSGIT in the context of our managed IT services, which include but are not limited to:

• Network Monitoring and Management
• IT Support and Helpdesk Services
• Data Backup and Disaster Recovery
• Cybersecurity Solutions
• Cloud Computing Services

The policy covers information collected through our website, customer support channels, and other interactions with clients and users of our services.

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information when you interact with us or use our services:

• Name and contact information (e.g., email address, phone number)
• Job title and company information
• Payment and billing information
• Authentication credentials (e.g., usernames, passwords)
• Communication history (e.g., emails, support requests)

3.2 Technical and Usage Information

We may collect technical and usage information automatically, including:

• IP addresses and geolocation data
• Browser type and version
• Device information
• Log data (e.g., login times, service usage)
• System performance and activity logs

3.3 Business Data

In the context of managed services, we may collect and process business data, which may include sensitive and confidential information related to your business operations, systems, and processes.

3.4 SMS Communication Data

We may collect the following information when interacting with you via SMS:

• Your mobile phone number,
• The content of SMS messages,
• Metadata such as date, time, and delivery status of messages,
• User interaction with SMS messages (e.g., whether links in the message were clicked).

4. How We Use the Information

4.1 Personal Information Use

We use the information collected for the following purposes:

• To provide, manage, and improve our managed IT services.
• To maintain and monitor the security of client networks and systems.
• To process payments and manage client accounts.
• To provide customer support and respond to inquiries.
• To comply with legal obligations and regulatory requirements, including DCA2.

4.2 SMS Communications
We may use SMS communication data to:

• Send account-related notifications and updates,
• Provide customer support and respond to service requests,
• Offer promotional information where consent has been provided,
• Ensure compliance with legal obligations, including DCA2 standards.

5. Information Sharing and Disclosure

We do not sell, rent, or lease personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in delivering our services, such as cloud hosting providers, security vendors, and data centers that meet DCA2 standards.
• Legal Compliance: We may disclose information if required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred to the new owners as part of the transaction.
• SMS Compliance: We may use third-party service providers to send SMS messages on our behalf. These providers are contractually obligated to process SMS-related personal data solely for the purpose of delivering these messages and are required to comply with data protection standards, including DCA2. We do not share your mobile phone number or SMS content with third parties for purposes unrelated to providing our services.

6. Data Security and Compliance with DCA2 Standards

6.1 General Data Security

We implement stringent security measures to protect the confidentiality, integrity, and availability of information in accordance with DCA2 requirements. Our data security practices include:

• Use of secure communication protocols (e.g., TLS/SSL).
• Regular vulnerability assessments and penetration testing.
• Encryption of sensitive data at rest and in transit.
• Implementation of access controls and authentication mechanisms.
• Continuous monitoring and logging of system activities.

We ensure that all data center facilities used by QSGIT meet or exceed DCA2 standards for physical and logical security, environmental controls, and business continuity.

6.2 SMS Data Security

In compliance with DCA2, we ensure that SMS data, including phone numbers and message content, is protected through encryption during transmission and is subject to the same stringent security controls as other personal and business information. Access to SMS data is restricted and logged to prevent unauthorized access.

7. Data Retention

7.1 General Data Retention

We retain personal and business information for as long as necessary to fulfill the purposes outlined in this policy and as required by law. When information is no longer needed, we will securely delete or anonymize it.

7.2 SMS Data Retention

We will retain SMS communication data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. SMS data will be securely deleted or anonymized when no longer needed for these purposes.

8. Your Rights

You may have the following rights concerning your personal information, subject to applicable laws:

• The right to access and obtain a copy of your personal information.
• The right to request correction or deletion of inaccurate or incomplete information.
• The right to restrict or object to the processing of your information.
• The right to data portability.
• You have the right to opt out of receiving SMS messages at any time by replying ‘STOP’ to any message.

To exercise these rights including rights related to SMS messages, please contact us at support@qsgit.com. We will respond to your request in accordance with applicable legal requirements.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we will notify you of significant changes as appropriate.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Quantum Services Group (QSGIT)
Email: support@qsgit.com
Phone: 888-519-0774
Address: 1030 Doris Road, Suite 100. Auburn Hills, MI 48326

Quantum Services Group, LLC. Resource Abuse Policy

1. Coverage

This Resource Abuse Policy (RAP) applies to you if QSG IT (hereafter referred to as Quantum Services Group, we, us or our) is providing Service to you and your account is in good standing. Terms not defined in this RAP have the meaning given to them in your agreement with Quantum Services Group.

2. Resource Usage

Any website on our shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for a dedicated server. The abuse and misuse of shared system resources is a serious problem. Accounts on a shared server must share resources with other users so we must limit how much of the CPU and memory that can be used by any one account.

Any questions about our abuse policy may be answered by opening a ticket with our abuse division. You may email support@qsgit.com.

3. Average Server Resource Limits

Memory usage may not exceed 10% per domain/file/application

• CPU usage may not exceed 30% per domain/file/application
• Apache connections may not exceed 100 simultaneous connections
• MySQL connections may not exceed 15 user connections
• 250 emails per hour, per domain user not to exceed 1000 emails per day per domain user.
  

There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.

4. Suspensions

In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will release the suspension no sooner than 24-48 hours following the suspension. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/SFTP access for a certain time period. Any questions about our abuse policy may be answered by opening a ticket with our abuse division. You may visit the helpdesk by clicking here.

5. Inodes

Accounts on any shared hosting account may not have an excessive number of inodes. Any account found to have over 100,000 inodes may be removed from our backup system to prevent overload. Any account seen to be exceeding 250,000 inodes is at risk for suspension. A warning will be sent and if no action is taken to resolve the issue, the account may be suspended. Every file on the account is counted as 1 inode. This includes mail as well as webpage content.

6. Cron

We allow customers to set up cron jobs to perform routine functions automatically. Any client who schedules cron jobs in such a manner that jobs take more then half the time to complete before the next scheduled iteration, and more frequently then 10 minutes is abusing the cron system. Any automated processes that excessively consume resources and impact server stability may be disabled at our discretion by our technicians.

7. VPS Services

In order to control the VPS hardware node and to ensure that no single VPS account monopolizes the shared hardware resources of the VPS node (CPU/RAM) we use assigned limits to implement certain controls. VPS services are cutomised per client order and requirements.

VPS Memory Limits

We strictly limit the amount of RAM that each VPS is given in accordance to the ordered VPS instance. With any account, your account may only use the amount of RAM which is guaranteed to your VPS.

VPS CPU Limits

Our VPS instances offer an equal share of CPU from the hardware node. The allocation will be provided in cores and applicable to the service level or count requested.

qsgit.com, LLC reserves the right to suspend, without prior notice, any VPS account which is causing the main hardware node to crash. Quantum Services Group will, in this case, send an abuse notice once the offending VPS account has been suspended.